Right of Withdrawal

This English page is a courtesy translation. The German version is legally authoritative; in case of any discrepancy, the German text applies.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform

[Firmenname], [Adresse], [PLZ Ort], Österreich, Email: info@stainscare.com

us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for the supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must return the goods without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal. You bear the direct cost of returning the goods.

Note: Possible Exception to the Right of Withdrawal

Pursuant to § 18(1)(5) FAGG, there is no right of withdrawal for sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery. [For the operator to review: if the product packaging carries a seal clearly marked as a health/hygiene seal, keep this paragraph and reference the unsealed goods unambiguously at checkout and in the Terms; otherwise remove this paragraph, as it would otherwise wrongly suggest a broader right of withdrawal.]

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)